Refunds and cancellations.

1. Free trial

New BONKT Pro accounts can try every Pro feature free for 30 days, with no credit card required. Nothing is charged during the trial. If you do not choose a paid plan, your account moves to BONKT Free and keeps your card and data.

2. Subscriptions

Cancelling: you can cancel a paid plan at any time from your dashboard. You keep access until the end of the billing period you have paid for, and you will not be charged again.

Refunds: subscription fees are generally not refunded for part-months, part-years or unused time. If you were charged by mistake, or forgot to cancel a yearly plan and contact us within 14 days of the renewal date without having used the paid features, we will refund it.

This does not affect your rights under the Australian Consumer Law (see section 6).

3. NFC cards and accessories

The BONKT store opens in 2027.

Faulty or damaged items: if your NFC card or accessory arrives faulty or damaged, we will replace it or refund it in full, and pay the return postage.

Change of mind: custom-printed cards are made for you, so we cannot accept change-of-mind returns once production has started. Unused, standard BONKT products can be returned within 14 days of delivery for a refund, less postage.

4. How refunds are paid

Approved refunds are returned to the original payment method within 14 business days. Your bank may take a few extra days to show it.

5. How to ask for a refund

1. Email [email protected] from the email address on your account.
2. Include your order or invoice number.
3. Tell us briefly what happened, with a photo for damaged items.

We reply within 2 business days.

6. Your rights under Australian Consumer Law

Nothing in this policy excludes, restricts or changes your rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded.

For a major failure with a service, you can cancel and receive a refund for the unused portion, or compensation for its reduced value. For a major failure with goods, you can choose a refund or a replacement. For problems that are not a major failure, you are entitled to have them fixed within a reasonable time. If that does not happen, you can cancel and receive a refund for the unused portion, or a replacement for faulty goods.