Refund & Cancellation Policy
Shop with confidence. We believe in fair, transparent policies for all our digital and physical products.
All BONKT subscription plans, including Pro and Unleashed, come with a 1-month free trial period. We encourage you to explore all features during this time without incurring any charges.
You can cancel instantly at any time during this trial period via your account dashboard.
Cancellation During Free Trial:
If you cancel during the trial, you will not be charged. Your access will continue until the end of the trial month.
Refunds After Trial Ends:
Once your trial ends and a paid billing cycle begins, subscription fees are generally non-refundable. Refunds will not be provided for partial months or unused services. This does not affect your rights under the Australian Consumer Law (see Section 6 below).
Cancellation of Paid Plans:
You can cancel your paid subscription at any time. The cancellation will take effect at the end of your current billing cycle, ensuring you retain access until then.
Note: Physical NFC products and our ecommerce store are launching in 2026.
Faulty or Damaged Items:
If your NFC card or accessory arrives damaged or faulty, we will offer a full refund or replacement. BONKT will cover all return postage costs for faulty items.
Change of Mind:
Due to the custom nature of printed business cards, we cannot offer refunds for "change of mind" on customized physical products once production has started.
Once a refund is approved, it will be processed within 14 business days. The funds will be returned to the original payment method used during purchase.
- Email our support team at [email protected].
- Include your Order ID and the email address associated with your account.
- Briefly explain the reason for your request (e.g., "Faulty NFC Card").
- Our team will review your request and respond within 48 hours.
Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL). Our products and services come with guarantees that cannot be excluded under the ACL.
For a major failure with a service, you are entitled to cancel and receive a refund for the unused portion, or compensation for its reduced value. For a major failure with goods, you may choose a refund or a replacement.
For problems that do not amount to a major failure, you are entitled to have them fixed within a reasonable time; if this is not done, you may cancel and obtain a refund for the unused portion, or a replacement for faulty goods.
These rights apply in addition to the specific terms set out above.